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Store FAQs

HOW SOON AFTER PURCHASE WILL MY ITEM BE SHIPPED?

All of my pieces are handmade, and I usually do not make a piece until an order has been placed.  I generally ship an order out anywhere from two to three business days after the order has been placed.

If you need something ASAP and need to know exactly when an order will be shipped, contact me and I will give you a timeline.

WHAT DELIVERY METHOD WILL BE USED?

I use USPS First Class shipping for all U.S. deliveries and USPS International for deliveries outside of the U.S. Once the package has been mailed, you will receive an e-mail with a confirmation/tracking number for the package. You will be able to track packages mailed within the U.S.

USPS international First Class packages will not have tracking numbers, but you will be sent the customs number. Any customs fees are the responsibility of the buyer.  Please allow a minimum of 2-4 weeks for international orders.

WHAT IF I NEED MY ITEM(S) AS SOON AS POSSIBLE?

You have the option of choosing Priority Mail during check-out.  Priority Mail usually takes two to three business days, or Priority Mail Express, which takes one to two days within the U.S.

WHAT IF I WANT MY PACKAGE INSURED?

Packages sent via First Class Mail are not insured.  But if you want to insure your package, I recommend that you choose Priority Mail service.  Priority Mail will not only get your package delivered quicker, but insure it for up to $100.

HOW WILL MY ITEM BE PACKAGED?

Whether you are purchasing for yourself or for someone else, your item(s) will arrive in an attractive gift box.

CAN I GET A PIECE RE-SIZED TO FIT ME?

I offer a wide range of sizes for most of my pieces, but if you need a size not listed, please contact me, and send me a message before you make your purchase, and let me know your size requirements.  At that time, I will let you know if I am able to fulfill your request and what the additional price, if any, will be.

WHAT IF I ORDER THE WRONG SIZE?

If after you receive your item, you find that it doesn’t fit properly, please contact me so when can discuss sending the item back for re-sizing. Shipping it back will be at your expense, but the return trip will be on me.

WHAT IF I’M INTERESTED IN A PIECE THAT IS MARKED “SOLD OUT”?

Most items that are marked “sold out” are simply out of stock.  Please contact me and let me know which piece you are interested in.  I will let you know approximately how long it will take before the item is back in stock.

CAN I EXCHANGE AN ITEM?

Yes. I hope that all my customers are satisfied with their purchase, but if you are not happy once you receive your item(s), please contact me immediately to make arrangements for an exchange.

CAN I RECEIVE A REFUND?

Yes. Returns are accepted within 30 DAYS AFTER YOU HAVE MADE YOUR PURCHASE. Please contact me or send an e-mail to tali@jewelrybytali.com for the return mailing address. Refunds will be processed as soon as I receive the returned item. Shipping charges are not refundable.

DO YOU OFFER A BULK PURCHASE DISCOUNT RATE IF I PURCHASE SEVERAL OF THE SAME ITEM?

Yes. If you purchase five or more of the same item at the same time (for example, five necklaces for your bridesmaids), I offer a 25 percent discount off the total purchase price.  Please contact me to discuss your purchase and how you can receive your discount.

HAVE OTHER QUESTIONS NOT ANSWERED HERE?

If you have any other questions that were not answered, please contact me with any question you may still have, or you can e-mail me at tali@jewelrybytali.com.  I look forward to hearing from you. 

Tali

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